Privacy Policy

 Welcome to Iron Stitch Co 

Iron Stitch Co specializes in custom embroidery and laser engraving services. We respect your privacy and are committed to protecting your personal information when you visit our website, request a quote, or place an order.

This Privacy Policy explains how we collect, use, and protect your information.

Information You Provide Directly

When you:

• Request a quote
• Submit artwork or logo files
• Place an order
• Contact us through our website
• Make a payment 

We may collect:

• Full name
• Business name
• Email address
• Phone number
• Billing and shipping address
• Order specifications and customization details
• Uploaded artwork or design files
   

Payment Information (Processed by Stripe)

All payments on our website are processed securely through Stripe.

Iron Stitch Co does not store or process full credit card numbers on our servers. Payment data is handled directly by Stripe in accordance with their privacy and security policies.

You can review Stripe’s privacy policy at:
https://stripe.com/privacy

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visit

This information helps us improve our website and customer experience.

How We Use Your Information

We use your information to:

• Process and fulfill custom embroidery and laser engraving orders
• Communicate about quotes, artwork approvals, and production
• Send invoices and payment confirmations
• Provide customer support
• Improve our services and website functionality
• Maintain internal records for accounting and tax purposes
   

We do not sell, rent, or trade your personal information.

Sharing of Information

We may share information with:

• Stripe for secure payment processing
• Shipping carriers to deliver orders
• Website hosting providers
• Legal authorities if required by law.

We only share information necessary to complete business operations.

Artwork and Design Files

Any logos, artwork, or design files submitted to Iron Stitch Co are used solely for:

• Fulfilling your custom order
• Production setup and proofing
• Maintaining production records

We do not sell or distribute your designs.

However, unless otherwise agreed in writing, Iron Stitch Co may photograph completed work for portfolio or marketing purposes.

If you prefer your order remain private, please notify us in writing.

Cookies

Our website may use cookies to:

• Improve website functionality
• Analyze site traffic
• Enhance user experience 

You can disable cookies in your browser settings.

Data Security

We implement reasonable technical and administrative safeguards to protect your personal information.

While we take security seriously, no online transmission is 100% secure, and we cannot guarantee absolute protection.

Data Retention

We retain customer and order information as necessary for:

• Business records
• Tax compliance
• Customer service history
   

Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your personal information 

To submit a request, contact:

Email: orders@iron-stitch.com
Phone: 504-941-0383

 Children’s Privacy

Iron Stitch Co does not knowingly collect personal information from individuals under 18 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Information

Iron Stitch Co
Email: orders@iron-stitch.com
Phone: 504-941-0383
Business Address: Madisonville, LA.